Can I place my order over the phone?
Absolutely! Just give us a call at 1-800-776-9315 between 8:00am EST – 4:30pm EST and we will be happy to take the order over the phone and answer any questions you may have about your order.
How do I cancel my order?
If you would like to cancel your order, please call us at 1-800-776-9315 or email us at [email protected]
Please note that our order turnaround time is very fast. Our shipping cutoff is Noon EST and orders are usually out the door shortly after. That being said – if you placed your order before Noon and decide to cancel at 1:00pm please contact us right away! Some days our carrier is later than others, so there may still be a chance we can pull the order.
What payment methods can I use?
We offer many convenient payment options! We currently accept Visa, Mastercard, American Express and Discover as well as payment via Paypal and Amazon Pay.
Is your checkout secure?
Absolutely! We process credit card payments through our website or over the phone through Authorize.Net which is trusted by over 430,000 merchants. Learn more at https://www.authorize.net.
For added convenience we’ve also added the additional secure payment methods of Paypal and Amazon Pay.
I’m not a distributor – can I still buy from you?
Yes absolutely! We are here for everyone!
Do you have physical catalog?
Yes we do! Please email us at [email protected]
Do you have a retail location?
We do not currently have a retail location. That being said – if you are near to Claremont, NH and would like to arrange to pick up product directly from us we can help you out. Please note that we cannot accept cash or check payment, only credit card.
We also sell our products in over 2,000 retail locations nationwide – if you would like to know where we may sell product near you please contact us.Back to Top
Do you offer volume discounts?
Yes, we offer discounts starting at 50+ pieces. We also offer volume discount programs for customers that order $500 or more annually.
Do you offer price matching?
We will match any other online retailer’s price for new genuine OEM parts. Please keep in mind that many online sellers may offer a product as a “replacement for” a particular OEM part which often times means a lesser quality product. Any of our products marked as “Genuine OEM” replacement parts are exactly what we say they are – original parts directly from the original manufacturer so you know you are getting the best quality part.
To see if you qualify for a price match, before you order please contact us at [email protected] with the following information:
- OEM Part Number
- Price advertised on the competitor's website
- URL of the product page on the competitor's website
If the item qualifies, we will offer a one-time use coupon code for the difference in product price for that item. Please note that many other retailers can advertise a lower price because they upcharge significantly for shipping and handling. If the competitor’s standard shipping is higher than $5 then we must account for that difference.
Example: Our price is $50 and the competitor’s price is $30. The competitor charges $15 for standard shipping. We will offer a coupon for $5 as well as free standard shipping.
Price match is only applicable on in-stock products, no special orders.
Do you offer any coupons or promotions?
Yes we sure do! Join our mailing list for exclusive access to promotions!
Why are your parts so much less expensive than buying directly from my local dealer?
There is a good deal of added overhead involved in running a dealership that trickles down into the cost of the machines and the parts they sell. While we will absolutely spend the time to help you find the right part, we are not spending hours a day on a showroom floor trying to convince you to buy the latest zero-turn lawnmower. We keep things pretty simple and we have great relationships with our suppliers which helps us provide you with the best pricing possible!Back to Top
Do you offer free shipping?
Yes! We offer free standard 1-3 business day shipping to anywhere in the United States.
When will my order ship?
If you order by Noon EST your order will ship today! There are a few exceptions such as holidays which you can find detailed on the Shipping Policies page.
When will I receive my order?
Standard Shipping takings 1-3 business days after we ship from our facility. If you choose UPS Ground the transit time is 1-6 business days depending on your location. For more information see our Shipping Policies here.
What shipping methods do you use?
Standard Shipping is shipped with the US Postal Service. UPS shipping options are also available at an additional cost.
Can you ship on my carrier account?
Yes we can! Please call us before placing your order so we can take down your information. You can also request this by leaving a note on your order at checkout, however we can’t guarantee it will ship on your account unless we talk with you directly. To be on the safe side please call or email us to confirm.
Where does my order ship from?
All product ships from Claremont, NH.
Do you offer expediting shipping?
Yes, we offer 2nd Day and Next Day Air with UPS. Cutoff time is Noon EST to guarantee the order will ship out today. If you would like to use a different expedited option please contact us at 1-800-776-9315 and we can discuss other potential options.
But I need my order tomorrow!
We hear you! If you have an urgent request please call us at 1-800-776-9315 and we will do our best to help. UPS usually picks up later than the US Postal Service so there may still be time to process a Next Day Air shipment. We can also check to see if the part you need is carried by a local retailer.
It’s been over 3 days and I still don’t have my part – what do I do?
Our standard shipping offers transit times of 3 business days or less. If your order is placed after Noon EST, the order will not ship until the next day. For example – if you order on Monday at 3:00pm EST, you should expect to receive your order by Friday.
To see the status of your shipment please check the tracking number in your shipping confirmation email. If there appears to be an issue with the shipment please contact us. There are rare occasions when a carrier can be delayed or a package can get lost in transit. In these cases we will do everything we can to remedy the situation as fast as possible.Back to Top
Any of our parts that claim “Genuine OEM” are just that. They come from the original manufacturer that makes the part for the OEM.
What does OEM mean?
Original Equipment Manufacturer
How do I find the right pulley or belt for my machine?
We offer a number of resources to help you find the part you need. We suggest starting with our article on How to Measure a Pulley to help you understand what to search for. You can use the pulley dimensions such as Outside Diameter, Inside Diameter, Type of Belt Used and many more to filter down to the pulley you are looking for. You can also use the search box in the upper right corner of our site to search by manufacturer part number.
We also have many help topics in the blog section of our site that we think you will find as a valuable resource to help you learn more about the type of part you need.
If you need help please feel free to email us at [email protected] or 1-800-776-9315!
How do I search by manufacturer part number?
Use the search box in the upper right hand corner of the page.
I tried searching by manufacturer part number but had no results.
Contact us for more options! Sometimes we can find a pulley that will be close enough in dimensions to work for your application. We have helped many customers especially when they have a part that is very hard to find. Also sometimes we can modify a part to match what you are looking for by switching out the bore adapter which adjusts the inside diameter.
I received a wrong or defective part – what do I do?
We do our very best to make sure we send out the best quality parts but we are only human and every once in a while can make a mistake. If you do have an issue with the product you receive please contact us right away and we will make it right and send out a new part right away at no cost to you!
Can your products be used on racing lawn mowers?
We have tons of customers that use us as a primary resource for their racing lawnmower pulleys. If you are part of a lawn mower organization, you may be eligible for special discounts. Please contact us to learn more!
I found the right pulley except for the bore size, what should I do?
Lucky for you, many of our idler pulleys have adjustable bore diameters. You can use the drop down menu on many of product pages to select one that matches your need. We also offer many cast iron drive pulleys with adjustable bores. Any drive pulleys with adjustable bores will have a drop down menu to select a split taper bushing with the bore size you need.Back to Top
How do I return an item?
To initiate a return please contact us. Please do not send any product back without an RGA (Returned Goods Authorization) number. We cannot accept returns that have not previously been authorized. See our full Return Policies here.
I bought the wrong part!
Please contact us so we can initiate a return or exchange and help you find the right part.
Do you charge restocking fees?
No restocking fees!
Do you offer free returns?
At this time we can only offer free returns if there was an error made on our part or the item is defective. We do not charge restocking fees, so if you would like to return your order you will only be responsible for the cost of return shipping. You can contact us for a label or use your own. For more information on our return policies please visit Warranty & Returns.
When will I be credited for my return?
You will be credited within 3 business days of us receiving the product back in our warehouse (but usually sooner).Back to Top
Who are you people anyway?
We are a small company based out of Claremont, NH that is focused on distributing mechanical motion parts. Originally called Phoenix Manufacturing, the company was founded in 1979 in Ohio and later moved to Horicon, Wisconsin and was rebranded as Phoenix Pulleys, Bearings & Belts. In 2017 we moved to New Hampshire and recently renamed ourselves Phoenix Distribution to better reflect the breadth of distribution capabilities that we offer. And now in 2021 we are TERRE™ - grounded in quality, we are the same reliable source for genuine OEM replacement and general-purpose mechanical motion parts that consumers around the world have been known to rely on for over 40 years!
Why should I buy from you?
We can think of a few reasons! How about low prices, fast and free shipping and stellar customer service?
We also really care that you find the part you need. While buying online can be a bit of an anxious experience when you can’t see the product up close or when you are ordering from a company you may not have ordered from before, but that’s why we encourage you to talk to us about what you need! And if the part you order doesn’t work out, we will do our best to find you the right one.
Still not sure? We are also an official Accredited Business by the Better Business Bureau with an A+ Rating. You can also check out our business reviews on Google!
How do I contact you?
Email us any time at [email protected] or call us at 1-800-776-9315. We are open Monday-Friday 8:00am-4:30pm non-holiday. Can’t wait to hear from you!Back to Top
I’m a parts manufacturer – do you offer distribution services?
Yes! Please reach out to us at [email protected] or 1-800-776-9315 and we can tell you more about the services we offer!
Do you ship parts to OEMs?
Yes! We even offer stocking programs to help you better manage your inventory. Please contact us to find out more!Back to Top
Why should I buy from you?
We offer volume discount programs to help you save money! We are also here to help you with any tricky customer requests you come across. We’ve all had that experience when a customer comes in with a rusty old part and asks: “Do you have this?” Well that’s where we can help! Give us a call and we’ll work through it together and hopefully find your customer the brand new part they need!
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