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Shipping Policies

What are your shipping charges?

Standard Shipping is Free on all items.

We also offer expedited options with UPS 2nd Day Air and UPS Next Day Air. Fedex is also available by request. Those options will be quoted based on the order weight and delivery address at checkout.

What shipping methods do you use?

We ship via Fedex and UPS. If you have restrictions on which carriers can delivery to your home or place of business, please contact us and we will do our best to accommodate.

When will I receive my order?

The short answer is 1-4 business days after placing your order when you select "Free Shipping" or "Standard Shipping", and for most locations, it will only take 2-3 business days.
Need expedited or guaranteed delivery? Select from UPS Ground, UPS 2-Day or UPS Next Day Air. Fedex also available upon request.

For more information on processing and transit times, see below.

Processing Time:

Orders placed Monday - Thursday by 12:00 pm Eastern are guaranteed to ship next business day, with the following exceptions:
  • May 30th, - Memorial Day - Our warehouse will be closed, orders will ship May 31st.
  • July 4th - July 5th - July 4th - Our warehouse will be closed, orders will ship July 6th. 
  • September 5th - Labor Day - Our warehouse will be closed, orders will ship September 6th.
  • November 24th & 25th - Thanksgiving - Our warehouse will be closed, orders will ship November 28th.
  • December 23rd through December 26th- Winter Holiday- Our warehouse will be closed, orders will ship December 27th.
  • Items that are noted: "Typically ships within 3 business days".
  • Occasionally, if due to extenuating circumstances we ship a day late, we will expedite orders to 2nd Day Air to ensure you receive your order within the promised time.
If you have any questions on item availability please give us a call or email us and we can provide you with more information or ETAs on the product that is out of stock.

Business Hours: 

Mon- Thurs: 9a-4p EDT

Transit Time:

Free Shipping/Standard Shipping transit time is 1-3 business days anywhere in the US.

UPS Ground Shipping is 1-6 business days depending on your location (e.g. 1 business day to most of New England, 4-6 business days to the western half of the country). For a shipping time estimate please visit the following link and enter 03743 as the ship from zip code. https://www.ups.com/maps

Expedited 2-day and Next Day Air via UPS is also available at an additional cost.

Need help or have questions? Please call or email us at  [email protected]terre-products.com!