Warranty support
Start a Warranty Claim
If you believe your product has a defect in materials or workmanship under normal use, complete the form below to start a warranty claim.
Please provide as much detail as possible so our team can review your request efficiently.
Before you submit
- Have your order number ready
- Include the product name or SKU if available
- Provide a clear description of the issue
- Be prepared to provide photos if requested by our team
Important note
Submitting this form does not guarantee claim approval. TERRE reviews each submission based on the product issue, warranty terms, and the information provided.
Need help?
Not sure if this is a warranty claim?
If you are unsure whether your issue is related to warranty coverage, returns, or fitment, visit our Help Center or contact our support team before submitting.
